Customer Service Manager

Are you looking to begin a career with an established and stable local company? We have a GREAT opportunity for you!

Privately held, Great Northern is one of the nation’s largest independent producers of corrugated packaging.  For more than five decades, customers have turned to Great Northern for integrated, comprehensive packaging solutions in industrial, commercial and retail markets.  Our vision is to help our employees win through personal growth and a shared future.  This is an exciting time to join and be a part of our growing team.

In addition to excellent wages the company has a competitive benefits package including medical, dental, and vision; near-site clinic; life insurance; long and short term disability; paid time off; holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth!

Under the direction of the Vice President/General Manager, manages the customer services program, staff, and activities supporting sales and customer service.  Ensures the maintenance of department and GNC standards of quality and service.  Assists in the coordination and enforcement of the quality control program.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING.  OTHER DUTIES MAY BE ASSIGNED.

  1. Direct, supervise and coordinate all functions of customer service activities of the customer service, and estimating departments.
  2. Develops and maintains effective department through proper selection, training, and assignment of personnel.  Evaluates, promotes, terminates employees, and recommends promotions and increases.  Maintains good employee relations.  Assists subordinates in day-to-day job related problem solving.
  3. Responsible for all of the following: order taking and processing, investigation and resolution of product complaints, and specifications and coordination of customer services and orders with tech services, pre-flight, production, purchasing, traffic, design, shipping and/or accounting.
  4. Works with sales and customer service to reduce the level of unnecessary raw board and finished product in the warehouse.
  5. Assists sales and customer service with cost savings and efficiency programs.
  6. Evaluates department productivity and functionability, revises procedures or devises new forms and methods to improve efficiency of workflow.
  7. Regularly reviews the progress of work in the department. Directs meetings to resolve such things as problem accounts, quality and team issues.
  8. Handles customer correspondence, complaints and inquiries. Conduct independent customer surveys for quality and service feedback.
  9. Coordinates and assists in the enforcement of the quality control program by tracking and evaluating customer complaints and internal areas of concerns.
  10. Evaluates and approves hourly customer service, and estimating employees time and attendance; tracks and maintains overtime and vacation hours.
  11. Works with management in the development, implementation and enforcement of office and Company policies and procedures.

Account Coordinator

Are you looking to begin a career with an established and stable local company? We have a GREAT opportunity for you!

Privately held, Great Northern is one of the nation’s largest independent producers of corrugated packaging.  For more than five decades, customers have turned to Great Northern for integrated, comprehensive packaging solutions in industrial, commercial and retail markets.  Our vision is to help our employees win through personal growth and a shared future.  This is an exciting time to join and be a part of our growing team.

In addition to excellent wages the company has a competitive benefits package including medical, dental, and vision; near-site clinic; life insurance; long and short term disability; paid time off; holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth!

To perform all aspects of customer service functions in accordance with GNC service, quality, accuracy and efficiency standards. Provides the critical link between customer, account manager, scheduling and the plant. Clearly understands how orders flow through GNC – Chippewa Falls, follows procedures and consistently performs the daily operations this position demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

  1.  Provides direct interface to the customer, sales, technical services, scheduler and production to resolve inquiries, questions and problems to complete orders on time.
  2. Processes requests for all quotes and samples working with design, estimating, technical services and sales.
  3. Determines additional quantity pricing on all estimated items following departmental pricing guidelines.
  4. Provides account details to sales and management to receive instructions for updating account pricing.
  5. Estimates projects and provides formal quotes to sales / customers for color and multi-part displays.
  6. Participates in multiple conference calls and meetings to discuss execution of project (s) prior to release of purchase orders.
  7. Prepares for and facilitates internal critical path meetings for display projects to inform and communicate customer requirements. Follows-up on any outstanding issues to assure on-time, accurate, quality service to our customers.
  8. Processes all orders following department procedures and policies utilizing customer service, and factory ticket programs.
  9. Manages receipt of graphic files, approvals of graphics, set up instructions and color swatches – direct print and litho color matches.
  10. Properly updates progress of projects through the project management program and project management meetings.
  11. Ensures requested changes are made to the customer service program (add to masters and customer changes).
  12. Coordinates new and updated customer paperwork through accounting to establish an active account.
  13. For new orders, works with technical services and sales to collect customer specifications and production requirements for the creation of the factory ticket.
  14. Reorders and releases, according to computer settings, customers’ inventory, make and hold, and supplier managed inventory (SMI) items. Responsible for monitoring all items placed in inventory so they are properly managed.
  15. Verifies that warehouse, fulfillment, if applicable and shipping costs are included in the estimating program.
  16. Compares original purchase orders to the customer service program to ensure accuracy of order placed. Confirms all purchase orders with the customer, in the same business day or within customer specified guidelines.
  17. Coordinates fulfillment for customer displays and customer owned merchandise.
  18. Makes adjustments and changes to orders and informs appropriate internal personnel of these adjustments and changes. Communicates changes to suppliers, technical services, and production scheduling, and adjusts the computer system to reflect these changes.
  19. Advises production scheduler and traffic supervisor of any changes in delivery methods or dates.  Prepares all the necessary paperwork and updates computer programs to reflect all changes to delivery methods.
  20. Responsibly handles all aspects of incorrect and/or problem orders, informing all personnel. Provides effective resolutions to prevent reoccurrences.
  21. Reports all required information related to customer dissatisfaction/compliments through the Customer Feedback and Complaint system.
  22. Ensures all information is provided to accounting so customers can be timely invoiced for all shipments. Prepares all necessary paperwork for the invoicing of customer supplied tooling and corrugated materials.
  23. Provides all the necessary information to accurately determine the root cause of quality and quantity issues.
  24. Effectively manages workload in order to meet customer and internal information requirements and timelines. Openly communicates swings in workload and customer expectations to coworkers and management.
  25. Provides coverage to other account coordinator’s accounts when they are out of the office, or workload demands additional support.
  26. Effective use of the following computer programs: Imaginera Operating System, Intranet, Microsoft Word, SharePoint, and Microsoft Excel programs.

Maintenance Technician – 3rd Shift

Are you looking to begin a career with an established and stable local company? We have a GREAT opportunity for you!

Privately held, Great Northern is one of the nation’s largest independent producers of corrugated packaging. For more than five decades, customers have turned to Great Northern for integrated, comprehensive packaging solutions in industrial, commercial and retail markets. Our vision is to help our employees win through personal growth and a shared future. This is an exciting time to join and be a part of our growing team.

In addition to excellent wages, the company has a competitive benefits packaging including medical, dental, and vision; life insurance; long and short term disability; paid time off; holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth!

POSITION SUMMARY

Responsible for electrical and mechanical repairs, maintenance and preventative maintenance to all production and facility equipment in addition to installation of said equipment in the plant, warehouse, and office areas by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. 

  1. Performs electro-mechanical repairs, preventative maintenance and maintenance of all equipment to ensure continuous production operations.
  2. Performs electro-mechanical maintenance activities on utility systems to provide continuous supply of heat, water, electric power, gas and air required for smooth, uninterrupted operations.
  3. Maintains the company security, fire alarm and sprinkler systems.
  4. Assists plant engineer/maintenance manager, supervisors and maintenance staff with the operation of the preventative maintenance program which includes the vibration analysis and electric motor testing program.
  5. Inspects and insures that all operating machines and equipment conform to electrical and mechanical operational quality standards.
  6. Assists with the implementation of new methods and procedures designed to improve operations, minimize operating costs and effect greater utilization of equipment, labor and materials.
  7. Requisitions tools, electrical test equipment and maintenance supplies required for plant operation.
  8. Keeps an up-to-date inventory and file of all machine parts and maintenance supplies.
  9. Confers with plant engineer/maintenance manager, production manager, supervisors and other appropriate personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines, equipment and processes.
  10. Keeps maintenance area neat, clean and orderly; cleans up after completing maintenance work throughout the plant.
  11. Monitors building and exterior grounds to keep all areas clean and neat.
  12. Records and files complete machine histories relating to maintenance problems and cures, trouble shooting methods, services required, spare parts and parts vendors.

 

Machine Assistant – 2nd and 3rd Shift

Are you looking to begin a career with an established and stable local company? We have a GREAT opportunity for you!

Privately held, Great Northern is one of the nation’s largest independent producers of corrugated packaging.  For more than five decades, customers have turned to Great Northern for integrated, comprehensive packaging solutions in industrial, commercial and retail markets.  Our vision is to help our employees win through personal growth and a shared future.  This is an exciting time to join and be a part of our growing team.

In addition to excellent wages the company has a competitive benefits package including medical, dental, and vision; life insurance; long and short term disability; paid time off; holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth!

Position Summary

Responsible for set-up and operation of bandsaw, laminator, sheet gluer, up and down, and all floor operations requiring handwork. Provides assistance on taper, stitcher, slitter, baler, bander, bandsaw, and whenever and wherever work load requires to aid in the profitable flow of customer product from production through delivery while maintaining customer specifications and GNC quality and efficiency standards by performing the following duties.

Essential Duties and Responsibilities Include the Following. Other Duties May Be Assigned.

  1. Operates bandsaw, laminator, sheet gluer, and up and down.
  2. Studies, evaluates and organizes daily work list received from specialty & finishing supervisor to determine maximum efficiency in order of runs.
  3. Enters set-up code, run code and related comments into work station computer.
  4. Sets up and adjusts machine to accurately cut, glue, slot, bundle and unitize corrugated sheets.
  5. Runs machine to produce product to proper GNC and customer specifications.
  6. Inputs total piece, finished product, unit and scrap counts into work station computer.
  7. Directs and works along with assistant to complete set-up procedure and production run in the most efficient time and manner for each order on equipment assigned to operate.
  8. Performs assistant operator duties on taper, stitcher, and slitter.
  9. Provides assistance throughout the production area.
  10. Performs clean up activities in production and on the grounds as assigned.
  11. Regular and reliable attendance.
  12. Follows all quality set-up, run and check out procedures for accuracy and quality.

Find out how we can exceed your expectations

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