Online Account Service Representative

Are you ready to take the next steps in a successful and rewarding career with a growing and stable company? Do you have strong customer service orientation? Do you thrive in a fast-paced manufacturing environment? If so, Great Northern has an excellent opportunity for you. We are the leader in manufacturing Corrugated packaging and display items.

Great Northern is looking for an Online Account Service Representative. In this role, you will work closely with both external customers and other internal stakeholders in ensuring that our customer’s expectations are exceeded.

Job Summary:

The Online Account Service Representative is responsible for handling and following through on customers’ requests for service and product information in support of our online sales activity. You will use a consultative service approach to motivate customers and prospects into making a purchase decision.

General Responsibilities:

  • Interact with the customer on questions related to quotes and product offerings in an urgent and accurate manner.
  • Influence the customer into making a purchase decision utilizing electronic/phone-based sales methods.
  • Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Provide price quotations for customers and prospective customers.
  • Interact with our logistics team to determine best way to ship product and provide accurate shipping quotes to customers.
  • Live chat online to answer customer questions and answer customer phone line.
  • Write, type, or edit orders, or enter data accurately into computer, to determine total cost for customer.
  • Record or file copies of orders.
  • Assist in ascertaining credit rating of customer.
  • Check inventory control and notifies stock control departments of orders that would deplete stock.
  • Determine production routing of custom orders according to specifications and machine capabilities.
  • Initiate purchase requisitions.
  • Route orders to appropriate department for order processing.
  • Follow up on orders to ensure delivery by specified dates.
  • Investigate and resolve routine requests and customer complaints.
  • Confer with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.
  • Cross-sell additional merchandise to customer.
  • Back up and provide support to various other internal teams.
  • Update job knowledge by participating in educational improvement opportunities: reading industry and marketing publications; maintaining personal networks; participating in sales and marketing organizations.
  • Provide some administrative support for management.
  • Compile statistics and prepares various reports for management.
  • Perform a variety of miscellaneous job-related tasks as may be assigned from time-to-time by a Management Representative.

Competencies:

 

Sales Orientation

 

Creative Service Orientation

 

Ability to influence/drive customer into making a purchase decision. An unrelenting sense of urgency to service the customer.

Highly creative with strong spatial visualization.

   
Ethics & Integrity Take responsibility for actions and use best judgement when making decisions. Be responsible for your own safety and those of others.
Collaboration Ability to work with other departments and facilities.

Experience/Education Requirements:

  • High school diploma or general education degree (GED); and 5 years related experience and/or training; or equivalent combination of education and experience.
  • Previous demonstrable service or sales experience in one or more of the following industries: Commercial Printing, Corrugated Packaging, Corrugated Displays, Prepress Services, Folding Cartons or Digital Printing.
  • Proficient in Microsoft Office (including Word, Excel, and E-mail).
  • Exposure to other computer software such as accounting, purchasing, manifest or plant data collection.
  • Strong Mathematical acumen
  • Highly creative with strong spatial visualization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Previous experience with Amtech Imaginera software is highly preferred.
  • Exposure to sales, manufacturing/machine routing distribution environment preferred.
  • Familiarity with a manufacturing environment.
  • Ability to influence/drive customer into making a purchase decision.
  • Unrelenting sense of urgency to service the customer.
  • Self-motivation and ability to work with minimal supervision.
  • Excellent phone etiquette and interpersonal communications skills (oral and written).
  • Demonstrated ability to work effectively with customers, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company.
  • Accuracy in work and strong attention to detail.
  • Ability to define problems, collect data, establish facts and draw conclusions.

GNC offers an excellent benefits package including Health and Dental Insurance, profit sharing, 401(K), paid holidays, paid time off, Life Insurance, Short Term and Long-Term Disability Insurance, etc. We are a Tobacco Free campus.

Maintenance Technician 3rd Shift

Great Northern Corporation, a manufacturer of corrugated packaging and display items is seeking a 3rd shift Maintenance Technician. In this role, you will be responsible for performing semi-routine maintenance tasks for the Plant Operations facility and for Administrative Offices facility. Some on-call support may be needed.

Job Summary:

The Maintenance Technician will assist in troubleshooting and repairing electrical problems, troubleshooting and resolving semi-routine and complex plant machinery mechanical malfunctions, repairing problems related to hydraulic and pneumatic equipment, and assist in office moves, adds and changes.

General Responsibilities:

  • Troubleshoot and repair mechanical breakdowns related to plant operations machinery, and hydraulic and pneumatic equipment.
  • Troubleshoot and repair minor electrical outages related to plant operations equipment and corporate office electrical needs.
  • Perform basic plumbing repair as required including plugged sewer lines and minor sewer repair.
  • Perform welding repair as required on plant operations machinery and related equipment.
  • Assist in general repair, alteration, small-scale new construction and preventative maintenance work.
  • Shovel snow and operates snow blower equipment as required.
  • Visually inspect and test machinery and equipment.
  • Follow safe operating procedures and all safety rules in accordance with Company policy and in accordance with OSHA rules and regulations.
  • Maintain a neat, clean and orderly; cleans up after completing maintenance work throughout the plant.
  • Monitor unusual sounds from machines or equipment to detect malfunctions and discuss machine operation variations with Supervisors or other Maintenance Workers to diagnose problem or repair machine.
  • Dismantle defective machines and equipment.
  • Inspect and measure machine parts to detect wear, misalignment, dimensional requirements or other problems.
  • Remove, repair and replace worn or defective parts, mechanisms and systems.
  • Realign and adjust functional parts, components, devices and control adjustments.
  • Start machines and equipment to test operation following repair.
  • Perform routine maintenance on all machines by cleaning and lubricating shafts, bearings, gears and other parts of the machinery.
  • Install and repair electrical apparatus, such as wiring, and electrical components of machinery and equipment.
  • Lay out, assemble, install, and maintain pipe systems and related hydraulic and pneumatic equipment.
  • Replace gauges, valves, pressure regulators, and related equipment.
  • Repair and maintain the facilities (inside and outside of building).
  • Set up and operate machine tools such as lathe, grinder, drill and milling machine to repair or fabricate machine parts, jigs, fixtures and tools.
  • Fabricate and repair counters, benches, partitions, and other fixtures or structures.
  • Initiate purchase orders for parts, equipment and machines.
  • Participate and is certified as a member of the First Responders Committee and the HAZMAT team.

Competencies:

Customer Orientation Ability to operate with the customer’s best interest in mind.

Excellent Phone skills.

Creativity Look for ways to improve relationships with customers and to make servicing the customers more efficient.
Ethics & Integrity Take responsibility for actions and use best judgement when making decisions. Be responsible for your own safety and those of others.
Collaboration Ability to work with other departments and facilities.

Experience/Education Requirements:

  • High school diploma or general education degree (GED)
  • Certificate in maintenance related technical field and/or 2-4 years of related work experience and/or the equivalent combination of both.
  • Ability to use a personal computer.
  • Familiarity with Maintenance Management Software/Systems.
  • Above average aptitude applicable to the methods, practices, tools and materials used in building, mechanical, maintenance and repair work.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio and percent and apply concepts of basic algebra and geometry.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Mechanical and spatial aptitude required.
  • Demonstrated performance and self-motivation to assume greater responsibility and work output to achieve results.
  • Commitment to ethical business standards and personal integrity.
  • Ability to work with minimal supervision and provide work direction to others.
  • Must be self-motivated and self-directed.
  • Excellent interpersonal communications skills and ability to work effectively with internal customers, vendors and contractors
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to move from one task/assignment on short notice, comfortable in a fast-moving environment.
  • Ability to understand and carry out basic oral and written instructions made and follows up with feedback where appropriate.

GNC offers an excellent benefits package including Health and Dental Insurance, profit sharing, 401(K), paid holidays, paid time off, Life Insurance, Short Term and Long-Term Disability Insurance, etc. We are a Tobacco Free campus.

Fulfillment Lead

POSITION SUMMARY

Responsible for performing a variety of routine to moderately complex fulfillment work activities in accordance with general work instructions and established fulfillment practices.  Coordinates materials necessary for startup of assembly projects.

Performs various administrative and Fulfillment related tasks and demonstrates effective and efficient performance in accordance with GNC quality and efficiency standards by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING.  OTHER DUTIES MAY BE ASSIGNED.

  1. Maintains fulfillment production schedule in Excel to include but not limited to, adding new jobs by scheduled release date, tracking progress of each job, reconcile against project schedule to insure that all jobs are included, reconcile with production report, and communicate with Project Management  to resolve missing order information and calendar entries/attachments.
  2. Assists a daily transition meeting between shifts. Provides 1st and 2nd shift with updated project schedules and communicates any production issues/changes to 2nd shift in order to facilitate a smooth transition between shifts, citing any deadlines that are approaching.
  3. Assists in determining expected labor needs for each day based off of schedule and other pertinent information.
  4. Create a job folder for each job to include a parts list and location, quality sheets, checklist and training sheet. Insure quantities produced are sufficient for order requested. Checks product database for timely arrival of customer supplied product and investigate any purchased parts not received to identify PO discrepancies and communicate with project management for follow-up.
  5. Ensure customer Bill of Materials (BOM) is reconciled against Imaginera’s BOM.
  6. Assist supervisor with determining estimated run speeds per project and communicate production expectations to line/team leads to ensure production standards are met.
  7. Update production and time tracking to monitor productivity results versus expectations and analyze any variances and assist in determining solutions.
  8. Investigate any shortage/discrepancy of parts during production and any over or under builds. Reconcile finished quantities produced versus shipped.
  9. Assist with receipt of timesheets from line leads and reconcile with task prioritizer and temporary staff services total hours report. Investigate any differences to insure accurate charges by Manpower and costs accumulated by each job.
  10. Assure all jobs are closed out by verifying quantities finished, entering hours into task time, entering hours into Imaginera job costing, moving task summary excel file to completed jobs folder. Confirm any gain/loss and inform to Assembly Superintendent to identify reasons and correct for future orders.
  11. Assist supervisor with month-end reporting by identifying work in progress at month-end in coordination with inventory personnel for consistent reporting.
  12. Assures effective, timely, professional communication between fulfillment and customer service through email, calendar, phone, radio, etc.
  13. Oversee the production and staffing of Print Room.
  14. Regular and reliable attendance.
  15. Work is seasonal and will require additional hours to be worked as needed during peak times, which will include weekends.
  16. Assists the Distribution Manager, Fulfillment Manager and Assembly Superintendent with special projects as assigned.
  17. Performs a variety of miscellaneous job-related tasks that may be assigned by a management representative from time-to-time.

EQUIPMENT USED

  1. Personal Computer
  2. Telephone
  3. Scanner, copier, fax machine
  4. Printers
  5. Assembly/warehouse equipment/machines

 PHYSICAL REQUIREMENTS

  1. Work requires frequent standing, sitting, bending, and reaching throughout the day Grip and hand coordination – continuous for performance of office functions including telephone, files handling and data entry.
  2. Lifting/Carrying with occasional heavy lifting up to fifty (50) lbs.
  3. Duties are performed indoors and outdoors under all types of weather conditions.
  4. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand, walk and reach with hands and arms.

WORKING CONDITIONS

Work is performed both inside and outside the office.  Environment includes dust from corrugated board, and general warehouse noise.  Working long hours and various shifts may be required.  Office/Clerical work is also performed in this position.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is typically in an office environment.  The noise level in the work environment is usually quiet to moderate.

PERSONAL PROTECTIVE EQUIPMENT

  1. Protective eye wear

HAZARDS EXPOSED TO

  1. Dust
  2. Noise
  3. Potential for slips and falls
  4. Oil, grease, WD40, various solvents
  5. Pinch points
  6. Electrical power, heat
  7. Hot glue

WORK RELATIONSHIP AND SCOPE

Reports directly to the Fulfillment Manager.  Works closely with Distribution Manager, Assembly Superintendent and staff, customers, manufacturing, scheduling, project management, accounting and account coordinators.

MEASURE OF PERFORMANCE

Fulfillment of all job responsibilities.  Regular, reliable attendance and punctuality.  Meeting all customer and GNC specifications for quality, accuracy, and efficiency.  Compliance with all plant safety rules, general rules and procedures.

Effective communication and development of good working relationships with other employees and customers.  Accurate and timely reports.  Sound decisions made regarding personnel, machinery and equipment, work methods and safety.

Integrity of confidential employment and business information.  Ability to analyze and solve problems.  Honesty, fairness, flexibility and tact.  Possession of the trust and respect of employees, co-workers and Management.  The requirements listed below are representative of the knowledge, skills and abilities required.

 KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • High school diploma or General Education Degree (GED) and a minimum of two years project management experience and/or associate degree preferred.
  • Must be able to speak, read and write in English.
  • Must be able to work in a team environment.
  • Excellent interpersonal and verbal communication skills; proficient computer skills with Microsoft Word, Excel, and Outlook.
  • Ability to write legibly to record information and fill out forms.
  • Telephone etiquette skills.
  • Ability to multi-task with a high attention to detail.
  • Ability to perform mathematical calculations involving adding, subtracting, multiplying and dividing fractions, decimals, and percentages.
  • Ability to prioritize and handle multiple tasks; ability to solve problems.
  • Capable of dealing with deadline pressures.

Machine Operator – 1st Shift

Are you looking for a career with an established and stable company?  We have a GREAT opportunity for you!

Great Northern Corporation, a manufacturer of corrugated packaging and display items, is seeking an individual to fill an ENTRY LEVEL position of Machine Operator on our 1st shift (6:15 am – 2:45 pm).  The ideal candidate will have a strong work ethic, positive attitude, will fit in to the GNC culture and have previous experience or mechanical aptitude.

Operating Skills, Knowledge and Abilities:

  • High school diploma or General Education Degree (GED) experience and/or training in a manufacturing environment.
  • Ability to read English and interpret documents such as safety rules, operating and maintenance instructions, procedure, manuals and order specifications.
  • Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Mechanical and spatial aptitude.
  • Attention to detail, accuracy and quality.
  • Ability to move from task/assignment to another on short notice
  • Flexible to working weekends and over time when needed

Candidate will be required to take a short test on site.

We offer an excellent benefit package: health and dental insurance, profit sharing, 401(K), paid holidays, life insurance, short and long term disability insurance and more!

If you fit this profile and are ready to take the next step in a successful and rewarding career with a stable company, apply today!

Account Coordinator

Are you ready to take the next steps in a successful and rewarding career with a growing and stable company? Do you have strong customer service orientation? Do you thrive in a fast-paced environment? If so, Great Northern, a leader in manufacturing Corrugated packaging and display items, has an excellent opportunity for you! We are seeking an entry-level Account Coordinator.

Job Summary:

The Account Coordinator you will be responsible for handling and following through on customers’ requests for service and product information in support of sales activity.

General Responsibilities:

  • Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Provide price quotations for customers, prospective customers, and sales people.
  • Provide some administrative support for sales people and management.
  • Write, type, or edit orders, or enter data accurately into computer, to determine total cost for customer.
  • Record or files copies of orders.
  • Assist in ascertaining credit rating of customer.
  • Check inventory control and notifies stock control departments of orders that would deplete stock.
  • Determine production routing of custom orders according to specifications and machine capabilities.
  • Expedite urgent orders.
  • Initiate purchase requisitions.
  • Route orders to appropriate department for order processing.
  • Follow up on orders to ensure delivery by specified dates.
  • Compute price, discount, sales representative’s commission, and shipping charges.
  • Investigate and resolve routine requests and customer complaints.
  • Confer with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.
  • Attempt to sell additional merchandise to customer.
  • Compile statistics and prepares various reports for sales and management.
  • Participate in periodic staff and management team meetings as necessary.
  • Work with minimal supervision on projects and tasks.

Competencies:

Customer Orientation Ability to operate with the customer’s best interest in mind.

Excellent Phone skills.

Creativity Look for ways to improve relationships with customers and to make servicing the customers more efficient.
Ethics & Integrity Take responsibility for actions and use best judgement when making decisions. Be responsible for your own safety and those of others.
Collaboration Ability to work with other departments and facilities.

Experience/Education Requirements:

  • High school diploma or general education degree (GED).
  • Excellent interpersonal communications skills in oral and written, and exceptional telephone etiquette.
  • Demonstrated ability to work effectively with customers, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company.
  • Self-motivation and ability to work with minimal supervision.
  • Proficient in Microsoft Office (Word, E-mail, and Excel).
  • Exposure to other computer software such as accounting, purchasing, manifest or plant data collection.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Familiarity with a manufacturing environment.
  • Exposure to a sales, manufacturing/machine routing distribution environment preferred.
  • Experience with Amtech Imaginera or any other CRM would be a plus.

GNC offers an excellent benefits package including Health and Dental Insurance, profit sharing, 401(K), paid holidays, paid time off, Life Insurance, Short Term and Long-Term Disability Insurance, etc. We are a Tobacco Free campus.

Corrugated Machine Operators – 2nd Shift

Position Summary

Are you looking for a career with an established and stable company? We have a GREAT opportunity for you!

Great Northern – Twin Cities, LLC is welcoming EXPERIENCED 2nd Shift corrugated Machine Operators. Qualified candidates will exemplify our core values, and will possess the skills needed to succeed in a fast paced environment.

Requirements

  • HS Diploma or GED
  • Proficient in English
  • Lift 50 lbs
  • Ability to read a ruler
  • Mechanical and spatial aptitude
  • Attention to detail, accuracy, and quality on a daily basis
  • Must be dedicated, reliable and punctual
  • Must pass basic math quiz

Preference will be given to applicants with corrugated or paper experience. We offer competitive pay and great benefits. We also offer our employees a safe, clean, friendly environment and room for growth!

Apply in person between 8am – 4pm at:
Great Northern Corporation – Twin Cities, LLC
8600 Wyoming Avenue N
Brooklyn Park, MN 55445

or fill out our online application below. 

* No Phone Calls Please

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